PAINTINGS AND PRINTS
Please respect copyright laws.
Any unauthorised reproduction or use of these paintings/images for profit or otherwise, is strictly prohibited and may lead to legal action.
Credit/debit card and Pay Pal
Payment online by credit/debit card and Pay Pal is accepted. Credit/debit card payments are securely processed by Pay Pal and currency conversion is automatic, so payments may be made from most countries and bank accounts worldwide. Pay Pal has a very high level of security, customer privacy and protection; all transactions are performed over maximum security SSL encryption. Payment can also be made by card over the telephone. Please call us on 01335 324502. In each instance your card details are not stored.
Delivery
All goods are made to Order. Goods are usually delivered within 7 working days of order confirmation, but please allow a maximum of 21 days for delivery. Goods in mainland UK, on the default postal option, are sent via second class post, 'My Hermes' or Parcelforce on their 48 hour service. When the first class delivery is selected we will attempt a faster turn around and will be sent via Royal Mail first class post or Parcelforce on their 24hr service, however please be aware that if we have a show (See events page) the delivery will be delayed by at least the duration of the show.
When sending overseas delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.
Cancellation/refunds
You may cancel your order for any reason up to 7 days after you receive the goods. Notice of cancellation should be sent to info@wendydarker.co.uk; cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. Pay Pal, credit card refund).
Damaged or incorrect goods must be notified to us within 24 hours of delivery. We will correct the delivery at no expense to you.
Commissions
When a commission is agreed a non refundable deposit will be taken as a commitment to the finished artwork. Once finished, a JPEG image of the work will be sent by email for approval. A picture of the painting can be sent by post if necessary. Once approved, payment will be taken and the painting sent via DHL. Goods can be picked up from us by arrangement. In the unlikely event that the painting is not approved, we will endeavour to make good any problems. Should the finished result still meet with disapproval and the painting rejected, the deposit is kept as part payment for the time spent on the work, but no further payment needs to be made. We have never had a painting rejected and do everything in our power to ensure you are happy with the finished work.
WORKSHOPS
We can not garantee spaces will be available when trying to book. Workshops are popular and may book up early. For the lucky painters, a full day's painting under full tuition ca be expected. A two course lunch plus drinks are snacks are included and all materials are provided on the Acrylic painting days. It is aimed to have you take home a completed painting by the end of he day. This is not guaranteed and based on your own commitment and ability.
Bookings can be made by telephone on 01335 324502 or email. Card details can be taken over the telephone or a 'Paypal' money request will be sent to your email. this is a safe and secure payment method..
Numbers are limited to ensure everyone gets suitable attention. The numbers published may alter slightly depending on circumstances, but will never be to the detriment of the workshop. The image used for your completed painting remains the copyright of Wendy Darker, hence the painting may only be reproduced with premission from Wendy and nether the original or print can be used for commercial purposes.
When a workshop is booked a non refundable deposit of half the workshop cost is required. The remaining amount is due fourteen days before the workshop. Should the event be cancelled by ourselves you will be offered alternate dates. If no dates can be agreed you will get a refund, however only if the workshop has been cancelled by ourselves.
CONTACT
There are only two of us at the office. We will usually answer your phone call immediately, however please leave a message if you get the answering machine. We will call you back as soon as possible.
Address:
Wendy Darker Art
Rosebank Cottages
Roston
Ashbourne
Derbyshire
DE6 2EH
01335 324 502
info@wendydarker.co.uk