Payment and Delivery
PAINTINGS AND PRINTS
Please respect copyright laws.
Any unauthorised reproduction or use of these paintings/images for profit or otherwise, is strictly prohibited and may lead to legal action.
Credit/debit card and Pay Pal
Payment online by credit/debit card and Pay Pal is accepted. Credit/debit card payments are securely processed by Pay Pal and currency conversion is automatic, so payments may be made from most countries and bank accounts worldwide. Pay Pal has a very high level of security, customer privacy and protection; all transactions are performed over maximum security SSL encryption. Payment can also be made by card over the telephone. Please call us on 01335 324502. In each instance your card details are not stored. Cheque payment by post is also accepted (See address at bottom of page).
Goods are usually delivered within 7 working days of order confirmation, but please allow a maximum of 21 days for delivery. Goods in mainland UK are sent via first class post or DHL on their 24 hour service.
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.
You may cancel your order for any reason up to 7 days after you receive the goods. Notice of cancellation should be sent to firstname.lastname@example.org; cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. Pay Pal refund, cheque etc.).
Damaged of incorrect goods must be notified to us within 24 hours of delivery. We will correct the delivery at no expense to you.
When a commission is agreed a non refundable deposit will be taken as a commitment to the finished artwork. Once finished, a JPEG image of the work will be sent by email for approval. A picture of the painting can be sent by post if necessary. Once approved, payment will be taken and the painting sent via DHL. Goods can be picked up from us by arrangement. In the unlikely event that the painting is not approved, we will endeavour to make good any problems. Should the finished result still meet with disapproval and the painting rejected, the deposit is kept as part payment for the time spent on the work, but no further payment needs to be made. We do everything in our power to ensure you are happy with the finished work.
When a workshop is booked the full fee is payable in advance. This fee in non refundable. However, if you are unable to attend, and cancellation is made at least 24 hours before the event, your fee can be used against a future workshop or product from the website.
It is aimed to have you take home a completed painting by the end of he day. This is not guaranteed and based on your own committment and ability.
Should the event be cancelled by ourselves you will be offered alternate dates. If you can not make the revised dates a full refund will be paid within seven days. Bookings can be made by telephone on 01335 324502. Card details can be taken over the telephone or a cheque can be posted.
Numbers are limited to ensure everyone gets suitable attention. The numbers published may alter slightly depending on circumstances, but will never be to the detriment of the workshop.
There are only two of us at the office. We will usually answer your phone call immediately, however please leave a message if you get the answering machine. We will call you back as soon as possible.
Wendy Darker Art
01335 324 502