Payment and Delivery

Please respect copyright laws.
Any unauthorised reproduction or use of these paintings/images for profit or otherwise, is strictly prohibited and may lead to legal action.

Credit/debit card and Pay Pal
Payment online by credit/debit card and Pay Pal is accepted. Credit/debit card payments are securely processed by Pay Pal and currency conversion is automatic, so payments may be made from most countries and bank accounts worldwide. Pay Pal has a very high level of security, customer privacy and protection; all transactions are performed over maximum security SSL encryption. Payment can also be made by card over the telephone. Please call us on 01335 324502. In each instance your card details are not stored. Cheque payment by post is also accepted (See address at bottom of page).


Delivery
Goods are usually delivered within 7 working days of order confirmation, but please allow a maximum of 21 days for delivery. Goods in mainland UK are sent via first class post or DHL on their 24 hour service.
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.


Cancellation/refunds
You may cancel your order for any reason up to 7 days after you receive the goods. Notice of cancellation should be sent to info@wendydarker.co.uk; cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. Pay Pal refund, cheque etc.).

Damaged of incorrect goods must be notified to us within 24 hours of delivery. We will correct the delivery at no expense to you.

Commissions
When a commission is agreed a non refundable deposit will be taken as a commitment to the finished artwork. Once finished, a JPEG image of the work will be sent by email for approval. A picture of the painting can be sent by post if necessary. Once approved, payment will be taken and the painting sent via DHL. Goods can be picked up from us by arrangement. In the unlikely event that the painting is not approved, we will endeavour to make good any problems. Should the finished result still meet with disapproval and the painting rejected, the deposit is kept as part payment for the time spent on the work, but no further payment needs to be made. We do everything in our power to ensure you are happy with the finished work.

Contact
There are only two of us at the office. We will usually answer your phone call immediately, however please leave a message if you get the answering machine. We will call you back as soon as possible.

Address:
Rosebank Studios
Roston
Ashbourne
Derbyshire
DE6 2EH

01335 324 502
info@wendydarker.co.uk